Refund policy

..extract from Full terms

5. YOUR RIGHT TO MAKE CHANGES

5.1 Datatag may revise these Terms from time to time as it deems necessary including for changes in relevant laws and regulatory requirements. 

5.2 If Datatag have to revise these Terms under clause 5.1, Datatag will give you at least 14 days’ written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 11.

5.3 You may make a change to the order for Goods at any time before Datatag despatch the Goods to you. Where this means a change in the total price of the Goods, Datatag will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 11 in these circumstances.

5.4 If you wish to cancel an order before it has been fulfilled, please see your right to do so in clause 11.  

5.5 If you wish to make changes to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes to the Goods. We may change the Goods:
(a) to reflect changes in relevant laws and regulatory requirements and
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Goods.

6.2 More significant changes to the Goods and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the Goods, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect:

7. PROVIDING THE GOODS

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website when you order Goods and checkout.

7.2 When we will provide the goods we will contact you with an estimated delivery date which will be within 30 days after the day on which we accept your order. Goods will be delivered to you by First Class by Royal Mail or by courier. Please note that First Class Postal services can take up to 7 days.

7.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the Goods cannot be posted through your letterbox, we will leave you a note informing you if the Goods have been left with a neighbour or how to collect the Goods from a local depot.

7.4 We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

7.5 Your legal rights if we deliver late. If we miss the delivery deadline for any Goods, then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the Goods
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

7.7 Setting a new deadline for delivery. If you do not wish to cancel your Order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Order as at an end if we do not meet the new deadline.

7.8 Delivery of an order shall be completed when Datatag deliver the Goods to the address you give us. The Goods will be your responsibility from that time

7.9 When you own Goods. You own the Goods once we have received payment in full.

8. QUICK RESPONSE CODES (QRC)

8.1 If you have purchased one of our QRC then you must register for the QRC Service to make the most use of your QRC. You can register by clicking the link here QRC.              

9. EXERCISING YOUR RIGHT TO CHANGE YOUR MIND (Consumer Contracts Regulations 2013).

For most Goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time and the provisions below also apply to exchanges.

9.2 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
(a) Goods sealed for security protection, once these have been unsealed after you receive them;
(b) any Goods which become mixed inseparably with other items after their delivery.

9.3 How long do I have to change my mind? If you have brought Goods you have 14 days after the day you (or someone you nominate) receives the Goods.

10. HOW TO CANCEL YOUR ORDER WITH US (including if you have changed your mind)

10.1 Tell us you want to cancel your Order. To cancel your Order with us please let us know by doing one of the following:
(a) Phone or email or post. Call 01784 778310 or email info@datatag.co.uk. Please provide your name, home address, and your unique Order Reference number and, where available, your phone number and email address. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

10.2 Returning Goods after cancelling the Order. If you cancel the Order for any reason after Goods have been dispatched to you or you have received them, you must return them to us. You must either, post them back to us at Datatag ID Ltd Waterman’s House, Waterman's Court, Lotus Park, The Causeway, Staines-upon-Thames, TW18 3AG or email us at info@datatag.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the Goods within 14 days of telling us you wish to end the contract.

10.3 How we will refund you. We will refund you the price you paid for the Goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

10.4 Deductions from refunds. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of Goods within [3-5] days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

10.5 When we will pay the costs of return. We will pay the costs of return:
(a) if the Goods are faulty or misdescribed;
(b) if you are cancelling the Order because we have told you of an upcoming change to the Goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

10.6 What we charge for collection. If you are responsible for the costs of return and we are collecting the Goods from you, we will charge you the direct cost to us of collection.  

10.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) If the Goods are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see clause 10.2 above.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.